This privacy notice discloses the privacy practices for https://drvitalex.com/. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information. 

Information Collection, Use, and Sharing: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. For order placement, we only collect the information necessary to fulfill such orders and confirm your identity for payment purposes, which may include personal contact details such as name, title, addresses, telephone numbers, and personal email addresses; date of birth; gender; credit card account details or other payment information; and any other personal details described elsewhere in this Privacy Policy. We will not sell or rent this information to anyone except as may be described herein. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as disclosed herein or otherwise as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Privacy Policy. 

Text Marketing and notifications: By subscribing to text notifications, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe, or HELP for help. Msg & Data rates may apply. For more info, review our Privacy Policy and Terms of Use, which are incorporated herein by reference. 
Your Access to and Control Over Information: You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data. 
Security: We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via support@drvitalex.com.

Orders: We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. 

Cookies: We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Except as noted herein, usage of a cookie is in no way linked to any personally identifiable information on our site. 

Sharing: Except as otherwise noted within this Privacy Policy, we do not share aggregated demographic information with our partners and advertisers. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. In addition to the aforementioned services, we use a third party service that identifies and delivers contact records for visitors to our website using a code snippet for our own marketing purposes.

Third Party Pixels and Cookies: When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
Links: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. 

Surveys & Contests: From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Behavioral Advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://thenai.org/about-online-advertising/faq/?tab=2.
You can opt out of targeted advertising by using the links below:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
CALIFORNIA PRIVACY RIGHTS
We process your personal information in accordance with the California Consumer Privacy Act (“CCPA”). The CCPA became effective on January 1, 2020, and creates a variety of privacy rights for California consumers. On November 3, 2020, Californians passed a ballot initiative to enact the California Privacy Rights Act of 2020 (“CPRA”). The CPRA amended and expanded California's first-of-its-kind consumer privacy law, the California Consumer Privacy Act of 2018. The CPRA's amendments took effect on January 1, 2023, and enforcement for its new requirements applies to conduct occurring after July 1, 2023. While we are using this CCPA and CPRA section of our Privacy Policy to make disclosures required by the CCPA and CPRA, we share this information with, and provide the same privacy rights to, all of our United States customers.   
Personal Information We Collect
You have the right to know what kinds of personal information we collect and our business purposes for that collection. We make this information available to you in the “Information Collection, Use, and Sharing” section of the Privacy Policy. You also have the right to know how personal information is obtained, how it is used, and our business purposes for that use. We make this information available to you in the “Information Collection, Use, and Sharing” section of the Privacy Policy. You have the right to know if we share your personal information with any third parties, including for cross-context behavioral advertising. We may share personal information in order to have our service providers perform services by written contract. In addition, we may share personal information with third parties for other notified purposes, as permitted by the CCPA and CPRA. For example, we share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. For more information on how we share your personal information, refer to the “Sharing” section of the Privacy Policy. You have the right to know whether your personal information is being sold. Your personal information is sold when it is shared with a third party for monetary or other valuable consideration for a purpose that is not a “business purpose” as set forth in the CCPA and CPRA. We do not sell your personal information. We also do not share your information for cross-context behavioral advertising.

Rights to Personal Information
You have the right to request that we disclose certain information to you about our collection and use of your personal information occurring on or after January 1, 2022. Once we receive and confirm your verifiable consumer request, we will disclose to you:  The categories of personal information we collected about you; The categories of sources for the personal information we collected about you; Our business or commercial purpose for collecting that personal information; The categories of third parties with whom we share that personal information; and The specific pieces of personal information we collected about you. You have the following rights: to request that we delete any of your personal information that we collected from you and retained; to ask us to correct inaccurate personal information about you; to direct us to limit our use of sensitive personal information to specifically permitted purposes, if applicable; and to direct us to stop sharing your personal information for cross-context behavioral advertising, if applicable. Once we receive and confirm your verifiable consumer request (discussed more below), we will delete your personal information from our records, unless we need the personal information to:  Provide a good or service requested by you; Provide a good or service reasonably anticipated within the context of our ongoing business relationship with you; Detect security incidents or malicious or illegal activity; Debug or repair existing intended functionality; Exercise, or allow you to exercise, free speech or another legal right; Enable internal uses that are reasonably aligned with your expectations based on your business relationship with us; Engage in certain scientific research; Comply with a legal obligation; or Use the personal information internally in a lawful manner compatible with the context in which you provided the personal information to us.
  
Requests to Exercise Your Rights
You may request to exercise the foregoing rights by submitting a request to us by email at support@drvitalex.com.
Once a request is received, your identity will need to be verified. To accomplish this please provide the email address and phone number you have previously used when interacting with us. This information will be used to verify your identity and process your request. We will confirm the request received by email to the account provided. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must: Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. We will endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), then we will inform you of the reason and extension period in writing. We will deliver our written response electronically. Any disclosures we provide will only cover collection and use of your personal information occurring on or after January 1, 2022. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We will select a format to provide your personal information that is readily usable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.   

Non-Discrimination and Financial Incentives
We will not discriminate against you for exercising any of your CCPA or CPRA rights. Unless permitted by the CCPA and CCPA, we will not:  Deny you goods or services.; Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; Provide you a different level or quality of goods or services; or Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.  The CCPA permits businesses to provide differing levels or quality or different prices where the business can demonstrate that the difference is reasonably related to the value to the business of the consumer’s personal information. The CCPA allows businesses to offer consumers financial incentives for sharing personal information. The CPRA further clarifies that the law does not prohibit a business from offering loyalty, rewards, premium features, discounts, or club card programs For example, a business can offer a rewards program or provide a premium service to consumers as compensation for their personal information. Where we offer such programs, your participation is optional, your participation is subject to any applicable terms, and you may withdraw at any time.  

California Online Privacy Protection Act Notice
Some web browsers incorporate a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. How browsers communicate the Do Not Track signal is not yet uniform. For this reason, our website does not currently interpret, respond to or alter their practices when they receive Do Not Track signals. Please note that third parties may collect personal information about your online activities over time and across different websites when you visit our website or other online websites and services. To find out more about "Do Not Track," you may wish to visit https://allaboutdnt.com/.  

CHILDREN’S PRIVACY
Our services are not directed to or intended for use by minors (as used herein, this term refers to children under the age of 18). Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor without his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the minor that he or she cannot use our services and subsequently will delete that information. If you become aware of a minor accessing our website, please immediately contact us at support@drvitalex.com.   

EUROPEAN UNION PRIVACY RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through this website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
This Privacy Policy describes the categories of personal data that we collect, how we use your personal data, how we secure your personal data, when we may disclose your personal data to third parties, and when we may transfer your personal data outside of your home jurisdiction. This Privacy Policy also describes your rights regarding the personal data that we hold about you, including how you can access, correct, and request erasure of your personal data.
We will only process your personal data in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal data that we collect about you is adequate, relevant, not excessive, and processed for limited purposes.
 
Collection of Personal Data
For the purposes of this Privacy Policy, personal data means any information about an identifiable individual. Personal data excludes anonymous or de-identified data that is not associated with a particular individual. To carry out our activities and obligations pertaining to your orders, we may collect, store, and process the following categories of personal data, which we require to do business with you:
Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.

Date of birth.
Credit card account details or other payment information.
Other personal details included in the sections described above.
The personal data listed in this Privacy Policy is generally mandatory in order for us to fulfill orders and other obligations we have to you. Failure to provide or allow us to process mandatory personal data may affect our ability to accomplish the purposes stated in this Privacy Policy.
We will collect the personal data that we process directly from you. In limited circumstances third parties may provide your personal data to us, such as payment processors.
 
Use of Personal Data
We only process your personal data where applicable law permits or requires it, including where the processing is necessary for the performance of our obligations to you, where the processing is necessary to comply with a legal obligation that applies to us as an e-commerce business, for our legitimate interests or the legitimate interests of third parties, to protect your vital interests, or with your consent if applicable law requires consent. We may process your personal data for the following legitimate business purposes and for the purposes of fulfilling your orders and any other applicable aspects of your relationship with us:
Fulfilling your orders and any other aspects of your relationship with us.

Business management and planning.
Processing returns.
Accounting and auditing.
Conducting internal process reviews requirements.
Complying with applicable law.
Internal education, training, and development requirements.
Communicating with you regarding your account or orders.
Marketing and advertising, as further discussed within this Privacy Policy.
We will only process your personal data for the purposes we collected it for or for compatible purposes. If we need to process your personal data for an incompatible purpose, we will provide notice to you and, if required by law, seek your consent. We may process your personal data without your knowledge or consent where required by applicable law or regulation.
We may also process your personal data for our own legitimate interests, including for the following purposes:

To prevent fraud.
To ensure network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution.
To support internal administration with our affiliated entities.
To conduct data analytics analyzes to review and better understand customer experiences.
You will not be subject to decisions based on automated data processing without your prior consent.
Collection and Use of Special Categories of Personal Data
The following special categories of personal data are considered sensitive under the laws of the European Union and may receive special protection:
Racial or ethnic origin.
Political opinions.
Religious or philosophical beliefs.
Trade union membership.
Genetic data.
Biometric data.
Data concerning health.
Data concerning sex life or sexual orientation.
Data relating to criminal convictions and offenses may also receive special protection under the laws of your jurisdiction.
We do not collect or process any of the above listed special categories of personal data. If we develop a legitimate need to process special categories of personal data in the future, we will only do so only after providing you with notice and, if required by law, obtaining your prior, express consent.
 
Data Sharing
We will disclose your personal data to third parties where required by law or to our outside shipping company to ship orders, and our credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. These third-party service providers may be located outside of your home jurisdiction.
Where possible, we require all our third-party service providers, by written contract, to implement appropriate security measures to protect your personal data consistent with our policies and any data security obligations applicable to us. We do not knowingly permit our third-party service providers who process your personal data on our behalf to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes in accordance with our instructions.
When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
We may also disclose your personal data for the following additional purposes where permitted or required by applicable law:
To affiliates and internal parties (including outside of your home jurisdiction) for the purposes set out in this Privacy Policy and as necessary to perform our fulfillment of orders and other services to you.
As part of our regular reporting activities consistent with our internal processes.
To comply with legal obligations or valid legal processes such as search warrants, subpoenas, or court orders. When we disclose your personal data to comply with a legal obligation or legal process, we will take reasonable steps to ensure that we only disclose the minimum personal data necessary for the specific purpose and circumstances.
To protect our rights and property.
During emergency situations or where necessary to protect the safety of persons.
Where the personal data is publicly available.
If a business transfer or change in ownership occurs and the disclosure is necessary to complete the transaction. In these circumstances, we will limit data sharing to what is absolutely necessary, and we will anonymize the data where possible.
For additional purposes with your consent where such consent is required by law.
 
Cross-Border Data Transfers
Where permitted by applicable law, we may transfer the personal data we collect about you to the United States and other jurisdictions that may not be deemed to provide the same level of data protection as your home country, as necessary for the purposes set out in this Privacy Policy. If you are located in the European Union, we have implemented the safeguards and security measures details herein to secure the transfer of your personal data to the United States and other jurisdictions.
 
Data Security
We have implemented appropriate physical, technical, and organizational security measures designed to secure your personal data against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access. Where possible, we pseudonymize and/or encrypt personal data.
 
Data Retention
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, as required to satisfy any legal, accounting, or reporting obligations, or as necessary to resolve disputes. To determine the appropriate retention period for personal data, we consider applicable legal requirements, the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes we process your personal data for, and whether we can achieve those purposes through other means. We specify the retention periods for your personal data in our data retention policy detailed below.
Under some circumstances we may anonymize your personal data so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent. We will retain and securely destroy your personal data in accordance with our document retention policy and applicable laws and regulations.
 
Rights of Access, Correction, Erasure, and Objection
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes at any time you maintain an account or other information with us. By law, you may have the right to request access to, correct, and erase the personal data that we hold about you, or object to the processing of your personal data under certain circumstances. You may also have the right to request that we transfer your personal data to another party. If you want to review, verify, correct, or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact us by e-mail at support@drvitalex.com.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal data that we hold about you, or we may have destroyed, erased, or made your personal data anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal data, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
 
Right to Withdraw Consent
Where you have provided your consent to the collection, processing, or transfer of your personal data, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us by e-mail at support@drvitalex.com.
 
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time, and we will provide you with a new Privacy Policy when we make any updates. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.
 
Contact Us
If you have any questions about our processing of your personal data or would like to make an access or other request, please contact us by e-mail at support@drvitalex.com. If you are unsatisfied with our response to any issues that you raise, you may have the right to make a complaint with the data protection authority in your jurisdiction.
 
DATA RETENTION
When you place an order through this website, we will maintain your order information for our records and your convenience related to future inquiries or orders, unless and until you ask us to delete this information.
 
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
 
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@drvitalex.com

© 2025 Skybound Solutions LLC

Business Registration / Filing ID: 2023-001224397
Registered Address: 30 N GOULD ST STE N, Sheridan, WY 82801, USA
Email: support@drvitalex.com

Website Terms of Use 
THESE TERMS OF USE CONTAIN VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS.
BY USING THIS WEBSITE AND/OR PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH DR. VITALEX, INC., OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
 
Acceptance of the Terms of Use
These terms of use are entered into by and between You and DR. VITALEX Brand ("Company," "we," “our,” or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, "Terms of Use"), govern your access to and use of drvitalex.de, including any content, functionality and services offered on or through drvitalex.de (the "Website"), whether as a guest or a registered user.
Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, found at https://drvitalex.de/pages/privacy-policy, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.
This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.
 
Changes to the Terms of Use
We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. However, any changes to the dispute resolution provisions set forth in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice prior to the date the change is posted on the Website.
Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page each time you access this Website so you are aware of any changes, as they are binding on you.
 
Accessing the Website and Account Security
We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.
You are responsible for both:
Making all arrangements necessary for you to have access to the Website.
Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.
To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. You agree that all information you provide to register with this Website or otherwise, including, but not limited to, through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.
If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.
 
Intellectual Property Rights
The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:
Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your Web browser for display enhancement purposes.
You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution.
If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
You must not:
Modify copies of any materials from this site.
Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.
You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
If you wish to make any use of material on the Website other than that set out in this section, please address your request to: support@drvitalex.com.
If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.
 
Trademarks
The Brand name, the term “ DR. VITALEX” is the trademark of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
 
Prohibited Uses
You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:
In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards set out in these Terms of Use.
To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing).
To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website, or expose them to liability.
Additionally, you agree not to:
Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real time activities through the Website.
Use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
Use any device, software or routine that interferes with the proper working of the Website.
Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.
Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
Otherwise attempt to interfere with the proper working of the Website.
 
Content Standards
These content standards apply to any and all references or links to our Website from any third-party website or application as well as any reviews you post to our Website.  Such reviews, references, and links must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, Such reviews, references, and links must not:
Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
Be likely to deceive any person.
Promote any illegal activity, or advocate, promote or assist any unlawful act.
Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
 
Reliance on Information Posted
The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.
This Website may include content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
 
Changes to the Website
We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
 
Information About You and Your Visits to the Website
All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
 
Additional Terms and Conditions for Online Purchases
All purchases through our Website or other transactions for the sale of goods formed through the Website, or as a result of visits made by you are subject to these additional terms and conditions, which are made part of these Terms of Use. In the event of any conflict between this section and any other provision of the Terms of Use, the more specific terms shall control.
Additional terms and conditions may also apply to specific portions, services or features of the Website. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Use.
Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms of Use, all products and services listed in your order. All orders must be accepted by us, or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered.
Prices and Payment Terms. Prices posted on this Website may be different from prices offered by us on other websites we may use for product sales. All prices, discounts, and promotions posted on this Website are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and your order confirmation email. We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
We may offer, from time to time, promotions on the Website that may affect pricing and that are governed by terms and conditions separate from these Terms of Use. If there is a conflict between the terms for a promotion and these Terms of Use, the promotion terms will govern.
The following terms may be used by us to communicate pricing information:
“Bundle” refers to a reduced price for multiple products purchased together.
“Sale” refers to a reduced price for a product.
Terms of payment are within our sole discretion and payment must be received by us before we accept an order. We accept Visa, Mastercard, and other forms of payment made available during checkout, which are subject to change without notice at any time, for any purchases. You represent and warrant that (i) the credit card or other payment information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card or other form of payment for the purchase, (iii) charges incurred by you will be honored by your credit card or other such company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.
Shipments; Delivery; Title and Risk of Loss. We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order. Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Returns and Refunds. Our policy regarding returned items and refunds can be found here: https://drvitalex.de/pages/shipping-returns-policy
For defective returns, please refer to the manufacturer’s warranty included with the product or otherwise provided by us upon request.
Manufacturer's Warranty and Disclaimers. We do not manufacture or control any of the products or services offered on our Website. The availability of products or services through our Website does not indicate an affiliation with or endorsement of any product, service, or manufacturer. Accordingly, we do not provide any warranties with respect to the products or services offered on our Website. However, the products and services offered on our Website may be covered by the manufacturer's warranty as may be included with the product. To obtain warranty service for defective products, please follow the instructions included in the manufacturer's warranty or contact us for more details.
ALL PRODUCTS AND SERVICES OFFERED ON THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
YOU AFFIRM THAT WE SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER'S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.
Goods Not for Resale or Export. You represent and warrant that you are buying products or services from the Website for your own personal or household use only, and not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within the US.
Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms of Use, for any failure or delay in our performance under these Terms of Use when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown, or power outage.
 
Linking to the Website and Social Media Features
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.
This Website may provide certain social media features that enable you to:
Link from your own or certain third-party websites to certain content on this Website.
Send e-mails or other communications with certain content, or links to certain content, on this Website.
Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.
You may use these features solely as they are provided by us, solely with respect to the content they are displayed with, and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:
Establish a link from any website that is not owned by you.
Cause the Website or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
Link to any part of the Website other than the homepage.
Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.
The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Use.
You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.
We may disable all or any social media features and any links at any time without notice in our discretion.
 
Links from the Website
If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
 
Geographic Restrictions
The owner of the Website is based in the State of Bangkok in Thailand. We provide this Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
 
Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Limitation on Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED OR PURCHASED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
 
Indemnification
You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, any use of the Website's content, services and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Website.
 
Governing Law and Jurisdiction
All matters relating to the Website and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of Thailand without giving effect to any choice or conflict of law provision or rule (whether of the State Bangkok, Thailand or any other jurisdiction).
Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in Thailand or the courts of the State of Bangkok, in each case located in the City of Bangkok, although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
 
Arbitration
YOU AND COMPANY ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
At Company's sole discretion, it may require You to submit any disputes arising from these Terms of Use, the sale of any products or services, or use of the Website, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Bangkok, Thailand law.
 
Limitation on Time to File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
 
Waiver and Severability
No waiver by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.
 
Entire Agreement
The Terms of Use, our Privacy Policy, and any other terms or conditions referenced herein constitute the sole and entire agreement between you and DR. VITALEX Brand with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.
 
Your Comments and Concerns
This website is operated by DR. VITALEX.
All notices of copyright infringement claims should be sent to support@drvitalex.com.
All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to: support@drvitalex.com.

© 2025 Skybound Solutions LLC

Business Registration / Filing ID: 2023-001224397
Registered Address: 30 N GOULD ST STE N, Sheridan, WY 82801, USA
Email: support@drvitalex.com

GDPR Compliance

The app used for assuring the GDPR,  LGPD,  CCPA-CPRA,  VCDPA,  CPA,  CTDPA,  UCPA,  APPI,  PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data Rectification

You can use the link below to update your account data if it is not accurate.

• Edit your account information

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

• GDPR requests

• Personal information

• Orders

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

• Request a report

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

• Request personal data deletion

DATA PROTECTION DECLARATION

Data Protection Declaration

1. General

In accordance with Art. 13 DS-GVO, we hereby inform you about the manner and background to the processing of your personal data via the website https://drvitalex.de (hereinafter "website") and about the rights to which you are entitled.

Personal data means any information relating to an identified or identifiable natural person.

2. Controller

Controller according to Art. 4 para. 7 DS-GVO is Dr. Vitalex.,

United States E-Mail-Adresse: support@drvitalex.com

3. Informational use of our website

3.1 Server Log Files

When you visit our website for information, the website provider automatically collects and stores the following data and information in so-called server log files, which your browser automatically transmits to us:

• Browser type and browser version

• Operating system used

• Referrer URL

• Host name of the accessing computer

• Time of the server request

• IP address

This data processing serves the purpose and our interest of a technically error-free presentation and optimization of the website. These data are not combined with other data sources. The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f DS-GVO.

3.2 Cookies

In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard disk in the browser you use. This allows certain information to flow to the operator of the cookie.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. When cookies are deactivated, the functionality of this website may be limited.

The most common types of cookies are explained below:

• Session cookies: While you are active on a website, a session cookie is temporarily stored in your computer's memory, where a session ID is stored, for example, to prevent you from having to log in again each time you change pages. Session cookies are deleted when you log out or lose their validity as soon as your session expires automatically.

• Permanent or log cookies: A permanent or log cookie stores a file on your computer for a certain period of time. These cookies enable websites to remember your settings the next time you visit them. This leads to faster and more convenient access, as you do not have to change your language settings again, for example. When the expiry date expires, the cookie is automatically deleted when you visit the website that generated it.

• Third-party cookies: Third-party cookies originate from providers other than the website operator. For example, they can be used to collect information for advertising, custom content and web statistics.

To carry out the electronic communication process or to provide certain functions you require (e.g. shopping basket function), session cookies must be set (technically necessary cookies). The technically necessary cookies are set for the purpose and in our interest of providing the services you use on the website in a technically error-free and optimized manner. The legal basis for data processing using these technically necessary cookies is Art. 6 para. 1 sentence 1 lit. f DS-GVO.

3.3 Google Analytics

This website uses Google Analytics, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies to analyse the use of the website (third-party cookies).

The information is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymisation on this website "_anonymizeIp()", your IP address will previously be reduced by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. For the exceptions in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/participant?id=a2zt00000000001L5AAI&status=Active.

Google will use the information on our behalf to evaluate your use of the website, to compile reports on website activities and to provide further services relating the website and Internet use. We can use the information gained to improve our offer and make it more interesting for you as a user. The legal basis for the use of Google Analytics is Art. 6 Par. 1 S. 1 lit. f DS-GVO.

You can prevent the use of cookies by deactivating the service by downloading and installing the browser add-on for your current browser available at https://tools.google.com/dlpage/gaoptout. More information on how Google Analytics handles user data can be found at: https://support.google.com/analytics/answer/6004245?hl=en.

This website also uses the "demographic features" function of Google Analytics. This allows reports to be created that contain information on the age, gender and interests of site visitors. This data comes from interest-related advertising by Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this feature at any time by using the ad settings in your Google Account or generally forbid Google Analytics to collect your information by installing the browser add-on (https://tools.google.com/dlpage/gaoptout).

We also use Google's remarketing feature in conjunction with the cross-device features of Google AdWords and Google DoubleClick. This serves the purpose and our interest to display personalized advertising to you on suitable advertising spaces on other Internet pages, which is based on the interests you have shown on our website. For more information, please visit https://policies.google.com/technologies/ads?hl=en. The legal basis for data processing is Art. 6 para. 1 lit. f DS-GVO. You can object to data processing for the purpose of personalized advertising by installing a browser plug-in. For more information, please visit https://support.google.com/ads/answer/7395996.

3.4 DoubleClick

This website also uses the online marketing tool DoubleClick of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

DoubleClick uses cookies for the purpose and in our interest to show relevant ads to users, improve campaign performance reports or to prevent a user from seeing the same ads more than once. Google uses a cookie ID to track which ads are displayed in which browser and to prevent them from being displayed more than once. In addition, DoubleClick may use cookie IDs to collect conversions related to ad requests. This is the case, for example, when a user sees a DoubleClick ad and later visits the advertiser's website with the same browser and buys something there.

Your browser automatically establishes a direct connection to the Google server. By integrating DoubleClick, Google receives information that you have accessed the corresponding part of our website or clicked on an ad from us. If you are registered with a Google service, Google may associate your visit with your account. Even if you are not registered with Google or have not logged in, it is possible that Google may obtain and store your IP address.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f DS-GVO.

You can prevent this data processing in various ways:

• By setting your browser software accordingly, in particular the suppression of third party cookies means that you will not receive any ads from third party providers;

• by deactivating cookies for conversion tracking by setting your browser to block cookies from the "www.googleadservices.com" domain, https://www.google.de/settings/ads, which will be deleted when you delete your cookies;

• by deactivating the interest-based ads of the providers that are part of the "About Ads" self-regulation campaign via the link http://www.aboutads.info/choices, this setting being deleted if you delete your cookies;

• by permanent deactivation in your browsers Firefox, Internet Explorer or Google Chrome under the link http://www.google.com/settings/ads/plugin.

Please note that in this case you may not be able to use all functions of this website in full.

For more information about DoubleClick, visit https://policies.google.com/technologies/ads?hl=en, and Google's privacy policy in general: https://policies.google.com/privacy?hl=en. Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org. Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.

4. Newsletter

If you have subscribed to our newsletter, we will process your e-mail address to send you our newsletter by e-mail. The legal basis is Art. 6 para. 1 sentence 1 lit. a DS-GVO. You can revoke your consent to receive our newsletter at any time by clicking on a link provided for this purpose in each newsletter. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

5. Orders

To order goods via our website, personal data must be entered. If you order goods via our website, we process your personal data transmitted during the order process for the purpose of carrying out the order. The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. b DS-GVO. Our online shop is operated by Shopify, a service of Shopify Inc., 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5. Shopify provides an e-commerce platform through which we offer our fragrance for sale. Further information for our customers are available in Shopify's Privacy Notice http://www.shopify.com/legal/privacy.

On our website we offer payment via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). If you choose to pay via PayPal, your payment details will be sent to PayPal. The data is transmitted for the purpose of payment processing. The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. b DS-GVO.

6. Your Rights

You have the following rights under the DS-GVO with regard to personal data concerning you:

• Right of access,

• Right to rectification,

• Right to erasure,

• Right to restriction of processing,

• Right to object,

• Right to withdraw your given consent at any time,

• Right to data portability.

You also have the right to lodge a complaint with a supervisory authority if you consider that the processing of personal data relating to you infringe data protection regulations.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

© 2025 Skybound Solutions LLC

Business Registration / Filing ID: 2023-001224397
Registered Address: 30 N GOULD ST STE N, Sheridan, WY 82801, USA
Email: support@drvitalex.com

🚚 Shipping Policy

Order Processing

• Orders are processed within 1–2 business days from our international warehouses, depending on stock availability.

• You will receive a shipping confirmation email with a tracking link within 1–2 days after your order confirmation.

Estimated Delivery Times

• United States: 5–10 business days

• Germany, Austria, Switzerland: 5–8 business days

• Denmark: 5–9 business days

• Australia: 5–10 business days

• Canada: 5–8 business days

• New Zealand: 3–5 business days

• United Kingdom: 5–10 business days

Standard shipping is free worldwide. We use trusted carriers such as DHL, UPS and others. 

Tracking & Delivery Issues

Package Marked as Delivered but Not Received:

1. Verify the shipping address provided.

2. Check for a delivery notice from the carrier.

3. Contact your local post office or carrier.

4. Check with neighbors or household members.

If you still cannot locate your package, contact us at support@drvitalex.com within 10 days of the stated delivery date. We will open an investigation with the carrier.

Unclaimed Parcels / Pick-up at Parcel Shops

If your parcel cannot be delivered and is redirected to a nearby parcel shop, it is your responsibility to collect it within the time window provided by the carrier.

In case you fail to pick up the parcel and it is returned to us, we reserve the right to deduct the return shipping costs from your refund. Please note: once the carrier confirms that your parcel is available for pick-up and you are notified (e.g. via email or tracking link), we consider the order as successfully delivered.

Failure to pick up the package does not qualify as a cancellation or return under our refund policy.

Lost or Missing Packages

• Confirmed Lost by Carrier: We will issue a replacement or refund.

• Marked as Delivered but Not Received: Refunds are generally not issued. However, as a goodwill gesture, we may offer a one-time replacement after a thorough investigation. Shipping costs for such replacements must be prepaid by the customer.

🔄 Returns & Refunds Policy

1. Returns for Incorrect, Damaged, or Defective Products

If you received the wrong item, a product damaged in transit, or a defective item, we will gladly provide a replacement or full refund.

How to Initiate a Return:

1. Contact support@drvitalex.com within 30 days of receiving your order.

2. Include your order number, a detailed description, and photos or a short video of the issue.

3. Our team will review your request within 5 business days and provide return instructions.

Refunds or Replacements:

• Approved returns include free return shipping.

• Refunds are processed to your original payment method within 5 business days after we receive and inspect the returned item.

• Please allow up to 10 business days for your bank or card issuer to post the credit.

2. Returns for Customer Preference

(Ordered wrong item, wrong size, or changed mind)

• Must be requested within 30 days of delivery.

• Items must be unused, unopened, and in original packaging (for hygiene reasons).

• Customers are responsible for return shipping costs.

• Original shipping fees are non-refundable.

• A restocking fee of up to 30% may apply if items are returned opened or in non-resellable condition.

• Return address: 30 N GOULD ST STE N, Sheridan, WY 82801, USA  
• For alternative return addresses in our European or Global warehouses, please contact us at support@drvitalex.com

3. Store Credit Option

If your return falls outside standard criteria but the item is unused and in original condition, we may issue store credit (case-by-case).

• Contact us at support@drvitalex.com for eligibility.

🛡️ Money-Back Guarantee

We stand by the quality of our products. If you are not satisfied with the solution offered (refund or replacement), you can request a full money-back guarantee within 30 days of purchase:

1. Provide a detailed explanation of why the solution was insufficient.

2. Submit additional photos or proof if needed.

3. Our team will review your request and make a final decision.

🚫 Exclusions

• Normal wear and tear, damage caused by misuse, or unauthorized repairs are not covered.

• Refunds are not issued for items marked as delivered unless confirmed lost by the carrier.

📩 Contact Us

For any questions regarding shipping, returns, or refunds, reach out to:

📧 support@drvitalex.com

© 2025 Skybound Solutions LLC

Business Registration / Filing ID: 2023-001224397

Registered Address: 30 N GOULD ST STE N, Sheridan, WY 82801, USA

Email: support@drvitalex.com

Phone: +1-302-8892835

All rights reserved.